Refund policy
RETURN & REFUND/EXCHANGE POLICY
REFUND POLICY
At Surya Jewels, your satisfaction is our foremost priority, and we want you to shop with the utmost confidence. Our refund policy is designed to ensure a seamless and worry-free shopping experience.
Refunds:
We stand by the quality of our products, and if you find yourself not completely satisfied with your purchase, we offer a straightforward refund policy.
Refunds are issued for the full amount of the original purchase.
The refund process is swift, with refunds typically processed within 5-7 business days upon receiving the returned item(s).
Refunds are returned to the original payment method used for the purchase, ensuring a smooth and transparent transaction.
How to Request a Refund:
Initiating a refund is hassle-free. Simply reach out to our dedicated customer service team, providing your order number and details of the item(s) you wish to return.
Our customer service team will guide you through the process, offering clear instructions on how to proceed with your refund request.
It's important to note that while we gladly refund the full product amount, shipping costs associated with the original purchase are non-refundable, unless the received item is defective or incorrect.
At Surya Jewels, we go beyond just offering fine jewelry – we provide a commitment to satisfaction and a guarantee that your shopping experience is as enjoyable as wearing our products. Shop confidently, and if you ever need assistance with a refund, our customer service team is here to help.
RETURN & EXCHANGE POLICY
At Surya Jewels, your satisfaction is our top priority, and we want you to love your purchase. If, for any reason, you're not entirely satisfied with your order, we offer a hassle-free return and exchange policy to ensure your complete satisfaction.
Exchanges:
If you'd like to exchange an item for one of the same value, exchanges are available within 14 days of the purchase date. Similar to returns, exchanged items must be in their original condition, unworn, unwashed, and with tags attached.
How to Initiate a Exchange:
To initiate a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return or exchange. Our team will provide you with further instructions on how to proceed with your return or exchange.
Shipping Costs:
Please note that shipping costs associated with returns or exchanges are the responsibility of the customer unless the item received is defective or incorrect.
Your satisfaction is our priority, and we are committed to ensuring that your experience with Surya Jewels is positive and enjoyable. If you have any further questions or concerns about our return or exchange policy, please don't hesitate to contact our customer service team. We're here to help!