FAQ

How do I order Surya Jewels?
Visit our website www.suryajewels.com or call us at 212.591.1153 Mon – Fri, 9 am – 6 pm ET

What methods of payment does Surya Jewels accept?
We accept VISA, Mastercard and American Express

How do I use a promotional code?
Simply enter your promotional code during the Checkout process.
Please note: Promotional codes are not valid on already discounted items, as well as items in 14 kt Gold.

What about Sales Tax?
Surya Jewels is required to charge NY State sales tax for NY state only.

How do I cancel or update my order?
Only orders that have not been shipped can be cancelled or modified.

How can I check the status of my order?
You will receive an email confirmation after your order has been processed. Within 5 days of the purchase confirmation you will receive an email with tracking information to be able to track your order.

Do you offer gift wrapping?
All items are packaged in a Surya Jewels mesh bag.

International – Will I be charged a brokerage fee if I am shipping outside of the U.S.?
Please check your country’s customs office for more info.

Additional Questions
Please contact us via email at info@suryajewels.com or call 212.591.1153
Mon – Fri, 9 am – 6 pm ET